Vodafone Hungary offers its business customers the ability to
remotely manage smartphone and tablet devices with FAMOC

CHALLENGE

Vodafone Hungary, providing telecommunications services to over 2.6 million subscribers, wanted to offer its business customers a safe and reliable solution for the centralized management of their corporate mobile environment. The key issue was to offer a system that fully supported the constantly changing needs and demands of Vodafone’s business customers, including facing the challenge of increasing device, platform and app diversification. Vodafone Hungary announced an international tender to select the best mobile device management vendor to suit their requirements.

Vodafone Hungary requirements:

• Centralized management of diverse mobile platforms - Java JME, iPhone, Symbian, Windows Mobile, Android, RIM BlackBerry with dynamic adoption of future operating systems emerging on the market
• Multiple server management - Enabling the seamless synchronization and management of external servers, such as RIM BlackBerry Enterprise Servers (BES 4.x, BES 5.x), Lotus Domino, Exchange or SNMP
• Multi-tenancy support - Allowing the creation of multiple units/departments with separate groups of users, allowing for multiple administrators, with varying levels of access privileges
• Multi-language support for multi-national environment management, and the flexibility to add new languages to the system
• Transparency and seamless management of the mobile device fleet from the moment of service activation throughout the entire device lifecycle
• Over-the-air diagnostics and remote troubleshooting in real time
• Scalability - Ensuring the solution continued to perform under an increased and expanding workload, allowing new devices and services to be added seamlessly and cost-effectively to fuel business growth

SOLUTION

Vodafone Hungary selected FAMOC, a mobile device management solution that met all of the operator’s criteria, and offered its corporate clients the ability to support a wide array of devices, applications and operating systems, and to manage every single device from the second it is activated, throughout its entire lifecycle. FAMOC’s lifecycle management capability includes the seamless activation, configuration and provisioning of applications and services, real time problem diagnostics, as well as customer care and security management. FAMOC also offered the flexibility of being provided to Vodafone’s corporate customers as either a hosted service or installed behind the firewall. With massive scalability, FAMOC is able to support any number of international clients, regardless of company size or level of diversity in the mobile fleet.

BENEFITS:

In order to compete effectively in the mobile market, Vodafone recognized that it must be able to supply new and updated services, over the air, cost-effectively and efficiently. Offering flexibility, robust functionality and competitive pricing, FAMOC has allowed Vodafone to significantly distinguish itself from its regional competitors. Additionally, the solution has empowered Vodafone to lower the cost of end-user support whilst simultaneously increasing customer satisfaction. With devolved administration capabilities, FAMOC encourages the end user to self-fix common problems, which
radically reduces demand on the help desk. With FAMOC, Vodafone allows its business customers to:

• Improve mobile worker productivity, provide employees with constant access to information, and increase overall speed of business
• Speed up and simplify the process of implementing new services and innovative business applications across the organization, whilst minimizing end-user effort in self-configuration
• Streamline and centralize the administration and management of the mobile infrastructure
• Gain transparency into mobile assets
• Reduce costs related to technical support and end-user downtime
• Improve data security and ensure regulatory compliance